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Frequently Asked Questions 

Fine Art Prints

What is your shipping Policy? 

FOR OPEN EDITION FINE ART PRINTS

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. I currently do not offer framing of the Fine Art Prints and very much encourage you to support your local framer. 


HOW MUCH DOES THE SHIPPING COST? 

Shipping is calcuated during check out. You may access your Shopping Cart at anytime, plug in your shipping address and charges will be calcuated. Currently I am offereing Free Shipping for all Fine Art Prints for the United States. For international shipments: If your location isn't listed when calculating shipping, Shipping quotes can be made, read on to find out how.  I am not responisble for any added duties and taxes required for international shipping. For a custom shipping quote, please email me with Custom Shipping Quote in the subject line, then include which Fine Art pieces you are interested in and the address you would like them to be shipped to. I know this is an extra step, and here's why I want you to do this: I would like to find the most economical shipping option for you, to do so, I need this information. Even if you are just curious about the shipping, please email me you have no obligation to buy if you email and ask, doing so will allow me to in the future set up shipping options to your country so hopefully the next time you order I'll have it set up and you can checkout seemlessly. 


FOR LIMITED EDITIONS AND ARTIST PRINTS

Please allow additional time as I inspect for the highest quality, sign and number each piece individually before shipping to collectors. Shipping times range from 7-14 business days. Tracking information will be emailed to you as soon as available. Depending on size your piece may be shipped in a tube, in a flat envelope or box, or crate. 


MY PRINTS CAME IN A TUBE, HOW SHOULD I FLATTEN THEM? 

If you are having your prints framed by a professional framer they can put your prints in a press for a few seconds and your prints will flatten right away. If you would like to flatten them yourself check out this video for a good technique to do so. The time varies depending on the number of prints you are trying to uncurl. Any fine art paper print that is over 12x16 inches (40.64x40.64cm) will most likely be shipped in a tube. 


FRAMING OPTIONS 

Framing is coming soon! and when it does, this section will hold all the information you need to on how your art will be shipped, packaged, and how long it will take to create your finished piece. I am excited for this opportunity to work with Paper & Ink Studio and their framer. Until then, I encourage you to use a local framing shop. 

AN IMPORTANT NOTE ABOUT FRAMING AND DISPLAYING 

Connecting with a piece of art and inviting it into your home is an amazing feeling. One thing that tends to get overlooked in the excitement, especially if you are new to art buying is Framing and Displaying. There are many ways to frame and display art, smaller pieces can be displayed on bookshelves or curio cabinets, maybe even hung in ways that are personal to you and reflect your style. Larger pieces may require reinforcement when hanging, regardless of the size of the piece it's important to know that light will eventually fade it, the colours may become less vibrant over time depending on what you use to display. Always opt for UV protection when you can, and display out of direct sunlight. Though the materials I choose are archivial quality, if you decided to display a piece in direct sunlight with out protection, expect fading over time. Your local framer can help you decide which glass to use and matting if you are doing so. 


What is your Policy on Returns/Exchanges?

For more information go to the Order Questions and Returns pages under the FAQ dropdown menu.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact info@kristinaljager.com as soon as possible if you need to cancel your order. I will need you to put URGENT CANCEL ORDER in the subject line of your email and include your order number in the body of your email. I am unable to cancel orders that have gone into production so please take a moment before you submit your order. Upon occasion my work takes me to areas where there is limited access the internet. When I find myself on these adventures, my newsletter is the best place to learn of how long I'll be gone and when I'm expected back. If you need to cancel a Fine Art Order, please follow the above instructions and I will tend to them as soon as I am able. 

WHO TO CONTACT? 

You can reach out at any time by email at info@kristinaljager.com

How can I keep up with your new work?

Social Media & Newsletter

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter below.

You can also follow me on social media pages as I'm constantly posting about new work!

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns are accepted with in 30 days of purchase. Buyer will pay for return shipping that includes a tracking number. Refunds are issued for the amount of the returned piece and do not include taxes, shipping, and any duties. Refunds will be issued via the original payment choice and processed once the piece has been received. for more information please refer to the FAQ drop down menu entitled Returns.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Each of the Fine Art Paper pieces is printed on Hahnemühle Hemp archival paper using Canon Lucia Pro inks, which are currently one of, if not the highest rated archival inks available. For the Ready to Hang pieces; the Canvas, Acrylic, and Metal prints, my vendors use the highest quality materials, equipment, and inks in their respective categories. The Nooks & Crannies line is printed on high quality photographic papers.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!