Though I hope that you fall in love with your new piece, I know the reality is, you might not. This is fine, I accept returns with in 30 days of the purchase. Buyer will pay for shipping that includes a tracking number. Please send an email to info@kristinaljager.com with URGENT RETURN REQUEST in the subject line. Include the order number, date you placed the order, and name of the piece you will be returning. If you can attach the receipt or purchasing email you received for your order to your correspondence it would help. Returning the piece in its original packaging is best. Refunds do not include shipping cost and taxes or any duties you may have paid. Refunds will be issued upon return of the piece, please be aware that once I've issued the return it may still take a small bit of time for everything to be processed through the payment option you originally made the purchase through, I will keep in contact with you to ensure the process goes smoothly.
Eek! that can feel like a nightmare, I got you. Sometimes this happens, no matter how careful we are we just cannot control everything. Take pictures and document it. Then email me at info@kristinaljager.com with the pictures, order number, and the Subject line: URGENT ARTWORK DAMAGED. DO NOT THROW AWAY THE SHIPPING MATERIAL. I will get in touch with the vendor and work on getting you a replacement. Depending on what is going on, I may need you to send the piece back to me, if so we'll work that out and get you a shipping label.
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